How To Watch


The Basics

I Bought a Single Ticket

Your link to stream will be in your confirmation email, once you purchase your ticket. This YouTube video will be unlisted, and can only be accessed through this specific link.  

I Have a Season Ticket

You will receive your link to stream on April 2. This YouTube video will be unlisted, and can only be accessed through this specific link. You have through May 31 to finish streaming.

Frequently Asked Questions

If you don't find the answer to your questions below, please email for additional support. Please allow 72 hours for a member of our team to respond to you.


Do I need a physical ticket?

You will not receive physical tickets. This season strongly relies on email communication. In order to ensure that you are receiving, consider adding and to your contact list. If messages from Actors Theatre are being filtered as Spam, you can add us to your “safe sender” list.


Make sure that you check your junk folder or folders that sort out promotional emails. You can search for an email with the subject line "Here's your link for ROMEO & JULIET: LOUISVILLE 2020." If you still can't find it, please email

Is Romeo & Juliet: Louisville 2020 captioned?

Yes! To enable captions, click the CC icon in the bottom right of the video player. Alternatively, you can click the gear icon in the lower right-hand corner of the video player (or upper right-hand corner in the YouTube mobile app), click Subtitles and then select "English."

Can I watch this on my TV?

Yes! The easiest option is to use screen mirroring or AirPlay to play the stream from your phone, laptop or other device to your TV. You might see a slight decrease in quality with this option.

If your TV is smart or has internet capabilities, you can download or open an internet browser and log into your email. From there, you can open the email we sent you and click on your link to stream. If you have trouble streaming on an older TV, you may have better luck switching to an alternate device. You can watch from the comfort of your home on iOS, AppleTV, Android, Roku, Amazon Firestick and your web browser.

If you have an Apple TV, you can follow this video tutorial.

What if I need to stop halfway through watching?

The best part about streaming is you can decide your own intermission! You'll be able to stop and start as needed and can even switch from one device to another.

What about a program for the show?

You can find the virtual program for Romeo & Juliet: Louisville 2020 here. If you have a Season Pass or All Access Pass, you'll receive a physical copy of Actors Theatre Direct —our magazine and souvenir program hybrid—in the mail.


Additional Information