Accessibility

 

We want to do everything we can to make your experience enjoyable and accessible.

So you feel confident and excited about this upcoming year., we want to provide you with as much information as possible. If you don't find the answer to your questions below, please email BoxOffice@actorstheatre.org for additional support. Please allow 72 hours for a member of our team to respond to you.

WHAT IS A VIRTUAL SEASON?

Instead of in-person performances, Actors Theatre will present virtual experiences through digital content. These projects will be available for streaming on your preferred device. With brilliant artists and reimagined design elements, we’ll be sharing wonderful stories through innovative technology. 

I'M NEW TO STREAMING. HOW DO I DO IT?

If you’re reading this message on a desktop computer, smart phone or tablet, you’re 99% of the way there! We are hard at work right now to provide you with the most fun, seamless experience possible. Specifics may vary from project to project, but we will be here to support you throughout the season to make sure you don’t miss out. Most of our projects will stream through a service called PlayPlay.

What is PlayPlay?

PlayPlay is the streaming site that will host the majority of this season’s projects. If we send you a link that directs to PlayPlay.tv, that is safe to follow and will let you stream a project into which you’ve been ticketed.

Which devices can I use to stream?

You should be able to stream on most devices you own. You can watch video projects from the comfort of your home on iOS, AppleTV, Android, Roku, Amazon Firestick and your web browser. For our radio plays, you will be able to listen from your phone, tablet or computer.

CAN I WATCH THIS ON MY TV?

Yes! The easiest option is to use screen mirroring or AirPlay to play the stream from your phone, laptop or other device to your TV. You might see a slight decrease in quality with this option. You can also use an HDMI cable to connect your computer to the TV.

If your TV can access a web browser, you can open that browser and log into your email. From there, you can open the email we sent you and click on your link to stream. If you have trouble streaming on an older TV, you may have better luck switching to an alternate device.

I DON'T SEE AN EMAIL WITH MY LINK.

Make sure that you check your junk folder or folders that sort out promotional emails. You can search for an email with the subject line "Here's your link for THE KEEP GOING SONG." If you still can't find it, please email BoxOffice@actorstheatre.org.

How do I make a video fullscreen?

You'll find the fullscreen button in the video player, depending on your device it will be in the lower right corner (on PC, for example) or the upper left (on IOS).

Do the videos have captions?

Yes! You will be able to turn captions on using the video player controls in PlayPlay.

WHAT is PART OF THE SEASON?

The season is made up of projects in Brown-Forman Series as well as holiday favorites and more. In addition to this season’s projects there will be interactive events like shared watch parties, talkbacks and in-home activities. You can learn more about those projects by exploring the lineup. Occasionally, we’ll host a third-party performance-such as Hershey Felder. These performances are not included in the season for our subscribers and require separate tickets.

WILL I NEED TICKETS?

You will not receive physical tickets.  You will receive access information for each production as it becomes available. This season will strongly rely on email communication. In order to ensure that you are receiving, please consider adding boxoffice@actorstheatre.org and nfo@actorstheatre.org to your contact list. If messages from Actors Theatre are being filtered as Spam, you can add them to your “safe sender” list.

What if my seat mate lives in a different household?

Email BoxOffice@actorstheatre with the name of the Season Ticket Holder along with the name, address, phone number and email address of the other households in your subscription party if you would like the links to be sent directly to them, pending purchase verification.