FAQ

Get Quick Answers to Common Questions

Check out our FAQ page for answers to frequently asked questions about tickets, memberships, events, and more at Actors Theatre of Louisville. We've made it easy to find the information you need!

Where can I buy tickets?

The fastest and easiest way to purchase tickets is online at Ticket page.
For any ticket-related questions or concerns, email us at boxoffice@actorstheatre.org.

Please include your name, email address, and phone number along with your inquiry. The box  office can also be reached by phone at (502) 584-1205 Monday - Friday from 10 a.m. to 4 p.m. Eastern Time. You are welcome to leave a voice mail message outside of those hours. A member of our team will respond to your email or voicemail within 3 business days.

How do I reset my password on ActorsTheatre.org?

Click the “Forgot Password” link and enter the email address you have on file with us. If you have an account with us, you should receive a password reset email. (Please check Spam, Junk or Promotions folders if you do not see it in your inbox.) If your account was originally created through Facebook, the password reset function is not applicable. You must sign in using the “Log in With Facebook” button.

I have not received an email (password reset, confirmation or mobile tickets) that I am expecting. What can I do?

Occasionally, emails from Actors Theatre of Louisville can get rerouted to Spam, Junk or Promotions folders. If you do not see an email you are expecting from us, please check those places. We also recommend adding BoxOffice@actorstheatre.org and ThankYou@actorstheatre.org to your inbox's list of contacts or safe senders. If you need assistance, please email BoxOffice@actorstheatre.org.

I just purchased a ticket to an in-person show. When will I get my ticket?

You might already have it, as Actors Theatre has implemented mobile ticketing. This means your ticket will be emailed to you. As a reminder, if you do not receive an expected email within three hours, please check your Spam or Junk folders. Tickets feature a QR Code which will be scanned upon entry to the theatre. If you would like a hard copy of your ticket, you are welcome to print the email that contains your mobile ticket and bring that to the theatre with you. Otherwise, we can scan the ticket directly from your email on your mobile device, or you can access mobile tickets by logging into your account, clicking on Upcoming Events and then selecting the event you are attending.

Can I exchange my tickets?

Ticket exchanges are subject to availability and may vary from production to production. Please email BoxOffice@actorstheatre.org with your exchange request and a team member will be in touch with you. If you are experiencing symptoms of COVID-19, cold, flu, or other illness, please do not come to the theatre; we will be happy to make alternate arrangements for your tickets. Exchange fee may apply to non-members.

I have tickets to a performance but I'm not feeling well. What should I do?

Actors Theatre is committed to the safety and well-being of all who enter our spaces, and we ask that if you feel unwell, you do not attend your performance. Please email BoxOffice@actorstheatre.org prior to your scheduled performance and a team member will be in touch with you regarding your options, which may include a credit for another in-person performance.

Where can I park?

Covered parking is available for $15 per vehicle in the Actors Theatre garage attached to the theater complex, with entrances on both Main Street and Third Street. Designated accessible spots are located on the Mezzanine Level and Level 3 on the Main Street side of the garage. The garage accepts cash and credit cards.

When will the building open prior to my performance?

Actors Theatre's building will generally open to ticketed guests one hour prior to the performance.

Will drink service be available at my performance?

Yes! Our bar features wine, beer, canned cocktails, soda, and non-alcoholic beverages. We invite you to enjoy drinks in the theater and the lobby.

I have questions about my Membership.

Please email us at BoxOffice@actorstheatre.org and a team member will be in touch. 

How do I access my credit when making a purchase?

Log in to your account and add an item (Membership, Ticket or Virtual Ticket) to your cart so that you can proceed to the Shopping Cart. Click “Check Out” to proceed to the payment page. If you have a credit on file with us, the funds will be listed above the “Apply Gift Certificate” field and will be available for you to apply to your purchase or donation. If you have questions about your account, please reach out to us at BoxOffice@actorstheatre.org.

Where can I see the Season Lineup?

Check out our 2025-26 in-person programming here: https://www.actorstheatre.org/blog/2025-2026-season-announcement

Where can I eat before or after a performance at Actors Theatre of Louisville?

The following is a list of restaurants within a few blocks of Actors Theatre. We suggest contacting the restaurant directly, as hours and days of operation will vary.

Bluegrass Brewing Co.

Dasha Barbours

Patrick O'Shea's

I was a Season Ticket holder prior to March 2020 and want to resubscribe. What are my options?

We've shifted from our former subscription packages to Memberships. Memberships are an investment in the future of Actors Theatre, where we're bringing together groundbreaking artists to tell exhilarating stories that unlock human potential. With options beginning at no cost, our Memberships support all that we do while offering Members exciting benefits such as early access to tickets, waived fees, ticket discounts, and exclusive digital content. We invite you to explore the Membership options here: Memberships | Actors Theatre.