Box Office Hours & Policies


Purchase Tickets

Call Us

Box Office: (502) 584.1205 or (800) 4ATL.TIX
Group Sales: (502) 585.1210
TDD: (502) 371.0956

Visit Us

316 West Main Street
Louisville, KY 40202

When you pick up your tickets, free short-term parking is available just inside the Main Street garage entrance (closed as an exit-only between 4-6 p.m. on weekdays). 

Please avoid purchasing or exchanging tickets for future performances at the Box Office 30 minutes prior to the start of a show.


Box Office Hours

On Performance Days:

Mon.                                10 a.m. – 5:30 p.m.
Tues. – Thurs.                12–7:30 p.m.
Fri. – Sat.                128 p.m.
Sun.                12 7:30 p.m.

On Non-Performance Days:

Mon. – Fri.                   10 a.m.5:30 p.m.
Sat. & Sun.                   12–5:30 p.m.

Summer Hours (May - Aug):

Mon. – Fri.                   10 a.m.5:30 p.m.
Sat. & Sun.                   Closed

All sales are final. There are no refunds or cancellations.

Ticket Policies

Ticket Fees

All tickets are subject to a $2 facility fee. In addition, phone orders are subject to a $3 per ticket fee. Online orders are subject to a $6 per order fee, as well as a per ticket convenience fee that varies according to the amount of the purchase.

Late Arrivals

Pamela Brown Auditorium: You will be seated in the balcony from the Mezzanine Level.
Bingham Theatre: You will be directed to the Mezzanine level, where standing room is available until it's safe to take your seat.
Victor Jory Theatre: There is no late seating ore re-admittance.

Plan Your Trip

Your Visit

If this is your first time coming to the theatre, or it's been awhile since your last visit, here are some useful tips to know before you go.

Ticket Exchanges

We know that things come up at the last minute—that’s why we have an easy and convenient exchange policy.

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